1. Important Notice
This Privacy Policy describes how we obtain and use your personal data, why the law allows us to do so, who has access to your personal data and your rights. Please read it carefully.
If this website contains a separate privacy statement linked to through the website's home page, then to the extent of a conflict between that privacy statement and this Privacy Policy, the privacy statement will take precedence over this Privacy Policy.
We take your privacy very seriously and use your personal data as further described in this Privacy Policy. We are the "controller" of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or direct marketing purposes (including any related profiling). For more information on your rights and how to exercise them, please see the Your Rights section.
2. What personal information we may collect and why
Personal information is any information that can identify you personally, either directly (such as your name) or indirectly (such as information about your use of our products and services).
We may collect the following data about you:
Contact details: your name, email address and telephone number so that we can contact you in relation to any enquiries you make through our website or in relation to products and services we may agree to provide to you from time to time;
Communications: If you communicate with us by email, post or telephone, through our website, by submitting comments on our website or by any other means, we collect any other personal information you may provide to us from time to time;
Survey responses: If you choose to respond to a survey, we will use the survey information for research purposes;
Transaction Details: We or our third-party providers will collect information about transactions you conduct through our website in order to complete your order;
Details of visits to the website: Details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether or not such data is necessary for our own billing purposes or otherwise, and the resources that you access.
3. Cookies
What are Cookies?
We collect information about your use of our website through cookies. Cookies are files stored on your computer, tablet or smartphone that help a website remember who you are and information about your visit. Cookies help display information on our website in a way that matches your interests. Most major websites use cookies.
a. What cookies does this website use?
The cookies we and our business partners use on our website can be broadly divided into the following categories:
Required – Some cookies on our website are essential for us to provide you with the services you have requested. For example, cookies used to enable you to log into your account on our website or to allow your browser to communicate with our website. The cookie preference cookies we describe in the “How can I refuse or opt out of receiving cookies?” section are also required cookies. Without these cookies, you may not be able to use our website.
Analytics – We use analytics cookies to help us understand how users interact with our website. For example, to count the number of unique people who visit our website or use a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visit our website once a week for three weeks, we would count you as three unique users. Without these cookies, it would be difficult for us to analyse how our website is performing and improve it.
User Cookies – We use cookies to remember your preferences so we can understand how you like to use our website and improve your experience. For example, to remember you so we can provide you with the same content or to remember you when you return to our website.
Social Sharing – We use third-party cookies to allow you to share content directly on social networking/sharing sites such as Facebook, Twitter or Google+. For example, if you want to "Like" or "Tweet" about us or our products or services. Please see the "Third-Party Cookies" section below for more details.
Interest-based advertising – You will notice that when you visit websites you see advertisements for products and services you may wish to purchase. The revenue earned by website owners from displaying third-party advertisements on their websites is often used to cover the costs of running the website, so you are often allowed to use the website without paying registration or usage fees. To ensure that the ads you see are relevant to you, third-party cookies may be used to collect information about the types of things that interest you, such as the websites you visit and your geographical location. Having these cookies will not increase the number of adverts shown to you, it will simply make the adverts you see more relevant. Please see the “Third-Party Cookies” section below for more details.
b. How do I refuse or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you use our website. The “help” menu on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies from being installed or how to delete existing cookies from your hard drive, please visit the following website: http://www.allaboutcookies.org.
c. Third-party cookies
Some of the cookies described in the "Which cookies are used on our website" section above are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to serve you content or advertisements. We have no control over these cookies or how third parties use them. They are used to allow third parties to provide services to us, such as analytics. For more information on these cookies and how to disable them, see:
The Internet Advertising Bureau website at http://www.youronlinechoices.com/, where you can opt-out of receiving interest-based advertising cookies from certain third parties listed below; and/or
If you would like to learn more about how cookies work and how to manage or delete them, please visit the World Wide Web Consortium's website.
4. How we use your personal information
We use your personal information for the following purposes:
To provide you with the products and services you request
We use your personal information to accept you as a new or returning customer and to provide you with the products and services you request in accordance with the terms of the transaction or transactions.
Send you service communications, including information about our terms of trading or changes to our terms of trading
We use the contact details you provide to us so that we can communicate with you about the products and services we offer, including to inform you of significant changes to those products and services or the terms of dealing between us or any related information.
Direct marketing (including third-party marketing)
If you have consented or we have the authority to do so, we may use your contact details to send you direct marketing communications and inform you about promotional offers related to our products and services by email, SMS, post or telephone.
You can unsubscribe from receiving direct marketing communications from us at any time by clicking on the "unsubscribe" link in any of our emails or by contacting us.
Our trusted business partners would also like to use your name, email address, postal address and phone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners with your consent. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us.
Track your use of our website, communications, products and services
We use cookies and similar technologies to track your activities on our website so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalized experience.
Providing and improving customer support
We use your personal data to provide and improve the customer support we provide to you (for example, when you have questions about our products and services).
Maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and managing our internal records. This includes processing your personal data to ensure that the information we hold about you remains up to date and accurate.
Responding to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond in the most effective way to any queries or complaints you may have, or to deal with any disputes that may arise in the provision of our products and services to you.
Investigate, detect and prevent fraud and comply with our legal obligations
In some cases, we use your personal data only to the extent necessary to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. We may need to provide your personal data to law enforcement agencies if they request it.
5. Legal basis for processing
Data protection laws require us to only process your personal data where we have one or more legal grounds to do so. These legal grounds are set out in data protection laws and we rely on a number of different grounds for processing. These are as follows:
agree
In some cases, we process your personal data with your consent for the following purposes:
- Send you marketing information about our products and services;
- share your name, email address, postal address and telephone number with our trusted business partners so that they can market their own similar products and services to you;
- Conduct market research;
- Get your credit score so we can determine the best payment terms we can offer you.
Necessary for the performance of a contract and to comply with our legal obligations
It is necessary for us to process your basic contact details, payment details and information about the business you represent in order to perform the terms of the transaction or deals between us. In particular, we rely on this legal basis to:
- To provide you with products and services;
- Communicate with you about the products and services we offer to you, including letting you know about significant changes to those products and services or the terms of transactions between us or any related information;
- To provide and improve customer support; and to notify you about changes to our services;
If you choose not to provide us with some or all of the information listed above, this may affect our ability to provide you with products and services.
In some cases, we also use your personal data only to the extent necessary to enable us to comply with our legal obligations, including detecting, investigating and preventing fraud.
Necessary for the purposes of our or a third party’s legitimate business interests
Sometimes it is necessary for us to collect and use your personal data for our legitimate interests as a business, namely to:
- To provide you with products and services that are as useful and beneficial as possible, including personalising our contacts with you and ensuring that we inform you of all offers that are relevant to you;
- To better understand our customer base so that we can improve our products and services and marketing activities (which may also benefit you);
- To comply with our contractual obligations to third parties;
- Develop and improve our website to enhance the customer experience;
- To train our staff so that we can provide you with better customer service;
- To respond to any enquiries or complaints you may have, or to deal with any disputes that may arise in the course of our provision of products and services to you;
- to ensure that content from our site is presented in the most effective manner for you and your computer;
- Ensuring effective operational management and internal administration of our business, document retention, complying with regulatory guidance and exercising or defending legal claims.
We will not process your personal data if we believe one of your interests or fundamental rights and freedoms may be affected, unless we have another legal basis for processing (we have your consent to the processing or we need to perform a contract with you or comply with our legal obligations).
6. With whom we share your personal information
We may provide your personal data to our suppliers and service providers, including other companies within our group, who provide certain business services to us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. In certain circumstances, this includes exchanging information with other organisations in the context of fraud protection.
In some cases, the personal data we collect from you for the purposes listed above may be transferred outside the European Economic Area (EEA) to destinations that may not have laws that protect your personal data to the same extent as those in the EEA. Data protection laws require us to ensure that when we or our “processors” transfer your personal data outside the EEA, it is treated securely and protected from unauthorised access, loss or destruction, unlawful processing and any processing that is incompatible with the purposes set out in this Privacy Policy.
7. How long will we retain your personal information
We will not retain your personal data for longer than is necessary for the purpose for which it was provided. What this means in practice varies depending on the type of data. When determining the relevant retention period, we take into account the following factors:
- Legal obligations under applicable law to retain data for a certain period of time;
- The statute of limitations provided for by applicable law;
- Potential or actual disputes; and
- Guidance issued by relevant data protection authorities.
Otherwise, we will securely delete your personal data from our systems when it is no longer required.
8. Your rights
You have the following rights with respect to your personal data:
| right | right |
| 1. Right to be informed | You have the right to receive clear, transparent and understandable information about how we use your personal data and your rights. That is why we provide you with the information in this privacy policy. |
| 2. Right of access | You have the right to access your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This enables you to find out and check that we are using your personal data in accordance with data protection law. |
| 3. Right to rectification | If your personal data is inaccurate or incomplete, you have the right to request that it be rectified. |
| 4. Right to erasure | This is also known as the “right to be forgotten” and, in simple terms, means you can ask for your personal data to be deleted or removed when there is no compelling reason for us to continue using it. This is not a general right to erasure: there are exceptions. |
| 5. Right to restrict processing | In certain circumstances, you have the right to ‘block’ or prohibit further use of your personal data. When processing is restricted, we may still store your personal data but may not use it further. |
| 6. Right to data portability | Under certain circumstances, you have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format. Furthermore, under certain conditions, you have the right to have such information transmitted directly to a third party. |
| 7. Right to object to processing | You have the right to object to us processing your personal data for our legitimate business interests or direct marketing purposes (including, in each case, any related profiling). |
| 8. Right to withdraw consent to processing | If you have consented to us processing your personal data for a specific purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, this will not mean that any processing of your personal data prior to that date will be unlawful). |
| 9. Right to complain to a data protection authority | If you are not happy with the way we process your personal data or believe that our processing of your personal data does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). |
9. How to Contact Us
If you would like to exercise your data protection rights, or are unhappy with the way we have processed your personal data, please feel free to contact us using the details set out on our website.
10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to these other websites. We encourage you to read the privacy statements on other websites you visit as they will govern the use of any personal data you provide while visiting those websites. We are not responsible or liable for the privacy practices of such third-party websites and you use such websites at your own risk.
11. Changes to this Privacy Policy
This Privacy Policy was last updated on December 31, 2024.
This Privacy Policy may be updated from time to time, so you may want to check it each time you provide us with personal data.
1. Introduction
1.1 This website ("our site") promotes the business mentioned on it. In these conditions, that business will be referred to as "we", "us" and/or "our".
1.2 The use of our website is subject to the following terms ("Terms of Use"). If you do not agree to these Terms of Use, please stop using our website immediately. By accessing and using our website, you indicate that you accept to be bound by these Terms of Use. They are a legal agreement between you and us and can only be modified with our consent. They should be read together with any details provided on our website about how our website works and the services available on it, including our Privacy and Cookie Policy and Transaction Terms (if applicable).
1.3 We reserve the right to change these Terms of Use at any time and without prior notice by simply posting the change on our website.
2. Visit our website
2.1 We cannot guarantee that our website will operate continuously, uninterrupted or error-free. You must not attempt to interfere with the normal operation of our website. In particular, you must not attempt to circumvent security measures, tamper with, hack into or otherwise disrupt our website or any computer system, server, router or any other internet connected device.
2.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary for using our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any content on our website is free of infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for security and reliability of data input and output.
2.3 From time to time we may restrict access to some features of our website or parts of it, or the entire website, to users who have registered with us. If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
2.4 We reserve the right to withdraw, suspend or amend our website, or certain features or parts of our website, at our sole discretion and for any reason, with or without notice to you. From time to time our website, or certain features or parts of our website, may be unavailable, whether planned or unplanned. You agree that we shall not be liable to you or any third party for any withdrawal, amendment, unavailability, suspension or discontinuance of our website or any service available through our website.
3. Use of our website
3.1 You must use our website and the information provided on our website responsibly. Such information must not be used for or in connection with any illegal, immoral or anti-social purpose, or in a way that may damage our name or reputation.
3.2 You may not use our website for the following purposes:
- for any unlawful purpose;
- Sending spam;
- harm, threaten, abuse or harass another person, or in a way that invades another person’s privacy or that (in our reasonable opinion) is offensive or unacceptable or damaging to us, our customers or suppliers;
- Create, check, verify, update or modify your own or others' databases, records, directories, customer lists, mailing or prospect lists;
- tamper with, update or alter any part of our website;
- in a way that affects its operation;
- in a way that we deem to impose an unreasonable or disproportionate load on our or our suppliers’ communications and technology systems; or
- Use any automated means to monitor or copy our Website or its contents, or interfere or attempt to interfere with the workings of our Website.
4. Intellectual Property
4.1 All content on our website (including but not limited to text, software, photographs and graphics) is protected by copyright. We or our licensors own the copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content and in the original content. Except as expressly provided in these Terms of Use, nothing in these Terms of Use will give you any rights in relation to any intellectual property owned by us or our licensors. You may not assert or attempt to acquire any such rights, and you may not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit our name, trademarks, logos or other proprietary marks or any content of our website (in whole or in part) except as provided in these Terms of Use.
5. If you provide content for our website
5.1 If you provide any material to our Website (for example, by providing ratings and reviews, opinions, articles or uploading any other content in any format (including videos) (each, a “User Content”), you agree to grant us an irrevocable, royalty-free licence to use the User Content (including adapting it for operational or editorial reasons) in any media worldwide, for our own marketing, research and promotional activities and for our internal business purposes, which may include providing the User Content to selected third party partners, service providers, social media and networking sites.
5.2 You always own your User Content, and you continue to have the right to use it in any way you choose.
5.3 By providing any User Content to our Website, you acknowledge that such User Content:
- is your own original work or you are authorised to provide it to our website and you have the right to authorise us to use it for the purposes set out in these terms of use;
- will not contain or promote any content that is unlawful, harmful, misleading, abusive, defamatory (i.e. will not damage a person’s good reputation) or anything else that may cause widespread offence or damage the reputation of us or our business partners;
- will not deprive or affect the privacy rights, contractual rights or any other rights of any other person;
- does not contain any viruses or other code that could damage, interfere with, or otherwise adversely affect the operation of our Website;
- If used to promote your own business or services, your relationship with the specific business is clearly and publicly stated; and
- Does not contain any form of bulk mail or spam.
5.4 If you do not wish to grant us the rights set out above, please do not submit any material to our website.
5.5 We are under no obligation to publish your User Content on our Website, and we reserve the right to remove any User Content at any time and for any reason.
5.6 We do not edit, pre-screen or review any User Content displayed on our website. If you believe that any User Content does not comply with the requirements set out in this paragraph, please notify us immediately. We will then review the User Content and, if we deem appropriate, remove it within a reasonable time.
6. Our Liability
6.1 Whilst we hope that our website will be of interest to our users, we accept no responsibility and provide no warranties or conditions in relation to our website or its content and such liability is excluded to the maximum extent permitted by law.
6.2 If someone dies or is injured as a result of our negligence or our fraud, our liability and that of those who provide our services will be unlimited.
6.3 In no event will we, the owners or operators of our website or any other organisation involved in creating, producing, maintaining or distributing our website be liable for any losses, whether in contract, tort (including negligence) or breach of statutory duty, even if foreseeable, arising from:
- profits, sales, business or income;
- business interruption;
- expected savings;
- business opportunity, goodwill or reputation;
- use or destruction of information; or information.
6.4 If we do not comply with these conditions, we will only be liable to you for losses you suffer directly as a result. We will not be liable for any other losses, whether such losses arise from our failure to perform an obligation or contract, something we did or did not do negligently, defamatory statements, product liability or otherwise:
- use of, or inability to use, our website;
- use of or reliance on any content displayed on our website; any error, omission, failure to do anything, missing information or virus on our website, or the website not functioning properly due to events beyond our control (such as (but not limited to) communications and network outages and circumstances beyond our control);
- information is stolen, destroyed, or someone gains access to our records, programs, or services without our permission; or
- Goods, products, services or information received through or advertised on any website to which we link from our Website.
7. Overview
7.1 Where our website contains links to other sites and resources provided by third parties, these links are provided for your reference only. We have no control over the contents of those sites or resources.
7.2 Any formal legal notices should be sent to us using the details set out on our website.
7.3 Our failure to enforce a right does not constitute a waiver of that right. You may not assign or transfer your rights under these Terms of Use.
7.4 If any part of these Terms of Use is held to be legally unenforceable, all other parts of these Terms of Use will not be affected and will remain in effect.
8. Applicable Law and Jurisdiction
8.1 These conditions constitute the entire agreement between you and us and govern your use of our website. If a court decides that a condition is invalid, the remaining conditions will still apply.
8.2 The laws of England and Wales apply to your use of our website and these conditions. We control our website from within the United Kingdom. However, you may access our website from other parts of the world. Although the laws of those places may be different to those of England and Wales, by using our website you agree that the laws of England and Wales will apply to everything relating to your use of our website, and you agree to comply with those laws. We have the right to take you to court in the country where you live.
9. How to Contact Us
9.1 If you experience a problem with our website or would like to make a comment about it, please feel free to contact us using the details set out on our website.
Taiheng Design recognizes the need to operate its business in a manner that reflects good environmental management. The company is aware of the impact of its operations on the environment and will balance its business objectives with the need to protect the environment and prevent pollution.
Our Environmental Policy should earn the trust of our employees, customers and the public by demonstrating our commitment to comply with all relevant environmental regulations and, wherever practicable, to minimise pollution, resource use and waste, while continually improving performance in all areas of the company.
Environmental management is part of our integrated management system in accordance with ISO 9001 (quality management) and ISO 14001:2015 (environmental protection).
The Company has demonstrated its commitment to identifying all activities that may cause environmental impacts and to providing adequate resources to help minimize or prevent any negative impacts and to comply with relevant environmental regulations and non-legal compliance obligations.
To achieve this commitment, we will:
Identify all of the company's impacts on the environment and establish an environmental management program that incorporates them into all business decisions in a cost-effective manner.
The company seeks to minimize waste generation, promote recycling, reduce energy consumption, reduce harmful emissions and, where possible, work with suppliers who have sound environmental policies.
Regularly measure and evaluate our environmental performance and make improvements where necessary.
Promote a culture of continuous environmental improvement within the company.
Delegate responsibility for environmental matters to the appropriate level within the company.
Continuously raise awareness and provide necessary training to all employees and customers to ensure that environmental responsibility concepts are integrated into their normal working practices.
Demonstrate control over all our operations and ensure that all operations take due account of the environment.
Identify, prevent and mitigate potential incidents that could result in environmental impacts so that if an incident occurs, the consequences are minimized.
Where appropriate alternatives exist, use products that have negligible environmental impact.
Minimize the storage and use of all items and substances.
Minimize consumption of resources (energy, materials, packaging) as much as possible.
Reduce waste by committing to reuse, recycle or recycle whenever possible.
An essential feature of an environmental management system is a commitment to continual improvement of environmental performance. This is achieved by setting annual environmental improvement goals and targets that are regularly monitored and reviewed. These goals and targets are published throughout the organization and all employees are committed to achieving them.
To ensure the above commitment is achieved, the organization has implemented an Environmental Management System that complies with the requirements of ISO 14001:2015 and is committed to continual improvement.
This policy and the duties and responsibilities required by the environmental management system will be communicated to all employees and contractors working on behalf of the organization.
This policy is available to the public upon request and will be reviewed regularly to ensure its continued suitability.